A Client is
The most important person in our business
In person or by phone.
 
A Client is not
Dependent on us...we are dependent on them.
 
A Client is not
A cold statistic...he/she is a flesh-and-blood human
Being with feelings and emotions like our own, and
With biases and prejudices.
 
A Client is not
An interruption of our work...they are the purpose of it.
We are not doing them a favor by providing them
Service...they are doing us a favor by giving us the
Opportunity to do so.
 
A Client is not
Someone to argue or match wits with.
Nobody ever won an argument with a client.
 
A client is
A person who brings us their wants.  It is our job to
Handle them profitably to them and ourselves
 
Joseph Scodari
President.